Can you please try rebooting your Nucleus via the Web UI + rebooting your networking gear as the first troubleshooting step? Where are you selecting these tracks from, is it by any chance from an exiting playlist? If you manually search for a track, are you able to start playback of TIDAL content that way?
Thanks for sending those logs over! These appear to be from the Mac controller, but no worries, I’ve also activated diagnostics mode for your Nucleus, and what this does is upload a system log from it.
I’m looking over the log report now and I’m noticing a few Name Resolution Errors. Can you change your DNS servers on the FritzBox? If so, I would suggest changing it to Cloudflare DNS, Quad9 or Google DNS.
Hi Noris, Ive changed the DNS to Google and moved the Cache folder again. Roon Still does not work😩
I still get the error: The title is currently not available on TIDAL.Too many errors. Playback is stopped.
What else can I do?
Hi John, I just dit a full reboot (power off, wait 30 seconds, power back on) of my networking gear and Nucleus following the DNS change. The the error remains.
the sensor is independent of the zone. I’ve added two images: 1. The zone of my speakers. 2. My iPhone as zone.
I don’t know if this helps. I ran into a problem a while back where Tidal changed the internal IDs of albums/tracks. The music played fine on Tidal but my Roon server had the items under the old IDs and was unable to play any of it.
To fix it, what I did was remove the items from my Roon collection and then re-add them.
The Roon database which I am asking you to try setting aside is the one on your Core, the Nucleus.
Since you have a Mac, I would locate the Nucleus from the side-bar or use the Connect to Server Feature (Method 2) to connect to your Nucleus:
Using a Windows machine, open File Explorer and navigate to \\NUCLEUS\Data . You should then see the RoonServer folder.
Using a Mac, open Finder and navigate to smb://NUCLEUS/Data . You should then see the RoonServer folder.
Be sure to replace NUCLEUS with NUCLEUSPLUS if you have a Nucleus+
Once you are in the Data directory of the Nucleus, you should see a RoonServer folder. It should look similar to below:
Thanks for giving the fresh database a try, this confirms that the issue is not related to the old database, and we can focus on what the other causes can be, the TIDAL account itself and the network.
Let’s test the TIDAL account first to ensure there are no issues here, you can do this by opening up the TIDAL web player (listen.tidal.com) from a web browser and logging in with the same TIDAL account from Roon, if playback of a full track works from there, the account is in good standing and we can move on to the network below.
As for the network - I was previously seeing some Name Resolution Errors in your logs, so as a test, I suggest we first create a Backup of your database and then, on your Nucleus WebUI try a manual DNS option, bypassing the router DNS:
Can you please try clicking on “Static IP” and inputting these manual fields? Basically we are changing the DNS server from pointing to the router to pointing to Google directly.
IP Address: 192.168.178.29
DNS Server: 220.127.116.11
Please note, when you assign a Static IP, the Nucleus will always try to use the same IP address, so it is a good practice to also set up a Reserved IP Address in your router configuration to ensure no other device gets automatically assigned the same IP address as the Nucleus (and thus losing communication with both).