Tracks stopping and starting playing on Tidal

[noris]

Hi @Josh_LYTTELTON,

Welcome to the forum!

We are aware of a few reports surrounding this behavior as mentioned in our announcement here:

Issues w Qobuz + TIDAL streaming in Roon 1.7

Hey all – we’re investigating some issues related to Qobuz and TIDAL streaming in Roon 1.7. The most common symptom we’re hearing is that some Roon users (but not all) are experiencing playback skips to the next track in the queue before the track is complete. If you’re experiencing this issue, please open a new thread in the #support category with the following information: What are the specs of your Core machine What endpoints are affected? If you’re on Windows or Mac does this happen with…

We’re working on diagnosing the root cause, but if I could kindly ask you to let me know the information from that thread, it would be much appreciated. You included some of the information and I have copied the remaining ones below.

If you’re on Windows or Mac does this happen with the system output?

• What is the speed of your internet connection?
• What exactly happens when playback fails? Does Roon fail to complete the song? Does the next song always work?
• Does logging in and out of Qobuz/TIDAL have any effect?