Unable to delete album

[stevev1]

I’m unable to delete an album from my library. For some reason Roon was no longer able to open this album. This loading album icon kept spinning forever.

So I decided to delete the album completely and rip a fresh copy with XLD.

This particular version was deleted from within finder but is still showing in my library.
A force rescan still picks up this album even though it no longer exist within my music folder.

I even tried the “cleanup library” option but this didn’t do anything for me…
I’m able to “hide” the album but that’s it.

So why is this happening and what can be done

thanks

[stevev1]

Can someone from Roon please take a look at this

Thanks

[mike (Mike Fass)]

Hey @stevev1 – @Eric’s going to follow up and get some logs, so we can figure out what’s going on here.

Can you tell us the basics of your setup?

[stevev1]

Hi Mike

Here’s my system

Roon:

OS:

[eric (Eric Stewart)]

Hi @stevev1 ----- Thank you for the provided information and the follow up! As Mike had mentioned I would like to gather some logs from you so our developers can have a closer look into this issue. We’ve seen a number of issues with how the MyCloud reports file changes to Roon, but I’m sure we can figure this out. Will be contacting you via PM shortly. Thanks!

-Eric