Unable to log into Tidal after updating Roon software (ref#3FG27Q)

[lfyeung88]

Full form submission

What’s happening?

I'm having trouble playing music

What best describes your playback issue?

Other

I updated the Roon software and cannot log into Tidal

[Suedkiez (Just a fellow user like you)]

What kind of Roon Server are you using?

IF it’s a 3rd-party server (possibly a bit old) or an outdated Linux distribution, chances are that you are experiencing this issue:

Information on Roon's March 6, 2024 Connectivity Incident (inability to connect to Roon services, Qobuz, Tidal, and KKBOX)

On March 6, 2024 Roon released version 2.0.30 which included build 1382 of Roon Server. In the day following the release our support team received reports of connectivity issues from a very small subset of the Roon user community. Upon investigation it was discovered that a small, maintenance-focused change in Roon was resulting in some devices being unable to establish a connection with Roon’s cloud services as well as the cloud services of our streaming partners (TIDAL, Qobuz, and KKBOX). Due …

If you can’t update the OS or the mentioned components, you might be able to fix this with:

I'm having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

Hello All, Thank you for your patience here as we have been looking into this issue. We have determined that out-of-date components on some very old operating systems running Roon Server were preventing connectivity to Roon’s cloud infrastructure, as well as our streaming partners. We have listed a procedure below to manually override this connectivity behavior, and restore your Roon functionality. Please note that you will only need to do this procedure once and the change will be retained. I…

Also take a look the new help article:

Instructions for correcting connectivity issues (Search / Updates / Login /...

[lfyeung88]

I face the same problem and it is ridiculous that updating software with Tidal never come back. Software update should be compatible with previous hardware and OS. I have been using ROON for 3 years and this build 1382 is the worst ever (update)

[Suedkiez (Just a fellow user like you)]

@lfyeung88

Software update should be compatible with previous hardware and OS.

It is. It’s your server’s software that has allowed to become outdated. Complain to your server manufacturer

[benjamin]

Hey @lfyeung88,

I’ve merged your thread into the larger tracking thread on your issue - which also contains a manual fix for the time being. If you’re not able to get things up and running after going through the steps on the tracking thread, please let me know (you can tag me directly at @benjamin.)

Thanks!