lfyeung88
March 10, 2024, 12:22pm
1
Full form submission What’s happening? I'm having trouble playing music
What best describes your playback issue? Other
I updated the Roon software and cannot log into Tidal
Suedkiez
March 10, 2024, 12:30pm
3
What kind of Roon Server are you using?
IF it’s a 3rd-party server (possibly a bit old) or an outdated Linux distribution, chances are that you are experiencing this issue:
On March 6, 2024 Roon released version 2.0.30 which included build 1382 of Roon Server. In the day following the release our support team received reports of connectivity issues from a very small subset of the Roon user community. Upon investigation it was discovered that a small, maintenance-focused change in Roon was resulting in some devices being unable to establish a connection with Roon’s cloud services as well as the cloud services of our streaming partners (TIDAL, Qobuz, and KKBOX). Due …
If you can’t update the OS or the mentioned components, you might be able to fix this with:
Hello All,
Thank you for your patience here as we have been looking into this issue.
We have determined that out-of-date components on some very old operating systems running Roon Server were preventing connectivity to Roon’s cloud infrastructure, as well as our streaming partners. We have listed a procedure below to manually override this connectivity behavior, and restore your Roon functionality. Please note that you will only need to do this procedure once and the change will be retained.
I…
Also take a look the new help article:
If you’re currently running Roon Server on a music server (other than Nucleus or ROCK), older Linux distribution, or NAS device, and are having trouble with any or all of the following: Logging into Roon Problems with search Problems adding new media...
lfyeung88
March 11, 2024, 11:41am
4
I face the same problem and it is ridiculous that updating software with Tidal never come back. Software update should be compatible with previous hardware and OS. I have been using ROON for 3 years and this build 1382 is the worst ever (update)
Suedkiez
March 11, 2024, 11:47am
5
It is. It’s your server’s software that has allowed to become outdated. Complain to your server manufacturer
Hey @lfyeung88 ,
I’ve merged your thread into the larger tracking thread on your issue - which also contains a manual fix for the time being. If you’re not able to get things up and running after going through the steps on the tracking thread, please let me know (you can tag me directly at @benjamin .)
Thanks!
