URGENT: I'm still getting nonstop "Tracks Not Available from Tidal" Errors! Please Help [Roon Investigating]

[Anthony_McCarthy]

Please assist @support

[Bill_Janssen (Wigwam wool socks now on asymmetrical isolation feet!)]

I hate to say it, but I doubt Roon support will classify this as “urgent”. You’re trying to run Roon on older unsupported software, Mojave. I’d imagine their first response would be, upgrade your Core machine and see if the problem disappears.

In general, I think running Roon Core on any Mac other than the latest and greatest is a bit of a gamble.

[Anthony_McCarthy]

I can’t even run Roon 2.0 on my MacBook Pro (2017) with Touch Bar running macOS Ventura Version 13.1 (which is the very latest and greatest). It keeps crashing and quitting nonstop also. Had to give up on that weeks ago also… before Xmas as I was wasting full days troubleshooting the whole thing… loads of people had similar issues. I tried recently again over this 1.8 issue and the same quitting issue. I just gave up.

[Larry_Herrett (Larry)]

Well I guess so much for the newer computer thought. I am running Roon on a MacBook Pro 2020 with M1 chip and have had no issues. However, and maybe this makes a difference, I am not running Roon as Core on this machine. The Core duties are being handled by a Windows10 PC that runs 24/7. I do have issues on that machine with Roon freezing and shutdown when playing something and being minimized but that is a known issue that seems is not on the priority list to fix (posts on it go back almost to the start of Roon).

I am going to use my MBP a bunch over the next couple of days and see if I have glitches with it. I don’t recall it ever freezing on this machine.

As for the M2 chip, I am reading a lot of posts and reviews from those saying to wait on the M3, that the M2 is way too similar to the M1 and perhaps too incremental of an upgrade. I am not a heavy user of my machine though and maybe the newer chip would benefit more heavy users. Personally I am smelling tons of deals and markdowns on the M1’s ha ha.

[Anthony_McCarthy]

Nice to meet you Larry…

I have waited 13 years for this new M2 MacPro… so once it gets reasonable reviews from the MacPro Community, I will be going all out for it… and hopefully this new machine will last me another 10 years plus.

Enjoy your M1 MacBook Pro, I have heard amazing things about them. I use my MacBook Pro as a PLEX Server only… so not going to be buying any new laptop soon. It does what I need it to do

[Axel_Lesch]

@Anthony_McCarthy

Where would I find that rebuild “Network Share” option in BluOS…?

Have a look

How do I connect my BluOS Player to the network?

Also look for FIXED GROUPS/Balancing or Adjusting Players

How to create Fixed Groups?

I have a Node 2i myself, but with an unmanaged switch wired to the router. Wifi, though 6 m away from the router, didn’t work reliable.

[Axel_Lesch]

https://support.bluos.net/hc/en-us/search?utf8=✓&category=360000005167&query=Network

[Axel_Lesch]

@Anthony_McCarthy

why is it you think the sheer volume levels delivery by the BluOS App are so much more than what I got from Roon…? it’s like chalk and cheese… the BluOS Apps seems to really open up what the Bluesound Node and Powernodes are capable of delivering… I was none the wiser with Roon as I bought all these Bluesound devices to run with Roon… so I just added them in my Roon as Roon Ready devices and that was that. Really strange… it’s a chalk and cheese listening experience.

Setting “volume fixed” will give better sound!

No Tidal, so MQA is not enabled

[Anthony_McCarthy]

Hey Axel… cheers for that post and input… I used to use Fixed volume when I used my Node2i with Rotel HiFi system… and change the volume using my physical volume knob on my amp… but that is broken… so now I use all Bluesound devices only… so how can I turn up and down the sound… by manually adjusting the volume on the units themselves… that would be a head wrecker as I prefer to control the volume using Roons granular volume controls, and adjusting to Fixed Volume, eliminates those controls in Roon and I presume the same in BluOS.

How would I get those controls back… or is that even possible…?

[Axel_Lesch]

Not sure, Anthony
My fixed volume node is connected to an active speaker whose app I can use to set the volume, or adjust it if necessary.

[Anthony_McCarthy]

Lucky you… I don’t have that option… I did with my old Rotel HIFI Amplifier system… worked great… but using these as standalone units… doesn’t seem to be an option I can figure out.

[Rugby (aka Daniel or Big Dan)]

@Larry_Herrett

The Core duties are being handled by a Windows10 PC that runs 24/7

Not to be off topic, but, if you are using that PC as a core, then it should be running RoonServer (Roon without the GUI) and not Roon. If you then need to have Roon GUI access on that machine, after you install RoonServer, you can install Roon as a client to the already installed server. That way you don’t need to keep the GUI open 24/7.

[Axel_Lesch]

Just recalled:

Can I use my TV remote to Control Bluesound?

[Anthony_McCarthy]

Hi Rugby…

Not sure if that post was for me or not… but I have always only ever ran the Roon GUI on my MacPro… never the Roon Server software. I only stream TIDAL music. No audio files used in my collection.

[Rugby (aka Daniel or Big Dan)]

HI Anthony, No, it was a direct response to Larry.

[Anthony_McCarthy]

I use this hack/feature already to control the Audio Out sources on my Node 2i, but that won’t give me that granular grouped volume controls you get when you have it set to Device Volume.

Thanks for all this research and assistance Axel… you are so patient and helpful and generous with your valuable time.

Anthony

[Rugby (aka Daniel or Big Dan)]

Try splitting the groups up and playing one at a time to various endpoints and see if the situation continues, or, if one endpoint is prone to issues than another.

[Anthony_McCarthy]

I did that already… and I thought I had it fixed… all was playing fine on one device, my main Node 2i connected to my MacPro via Optical… so then I added the next (PowerNode 2i in my same office space) and all good again… I then added the third (my brand new POWERNODE in Living Room) and found the skipping track issues returned, so I left off that unit and only had a group of the two units that sit beside me on my office desk… but then the issue returned with them also… so then I reverted back down to my main Node 2i endpoint again, and the issue happening with that also.

I have spent so many hours on all this… days at this stage if you add it all up. I just don’t understand what has changed my setup so much… all was working fine before Xmas… now, it won’t

[Placebophile (Jeff)]

Hi Anthony,

There’s a lot to parse in this thread but I saw two possible solutions mentioned that I don’t recall if you’ve said you tried.
I once had the Tidal skipping tracks issue come out of nowhere and after trying everything it turned out my neighbour in the house next door upgraded their wifi gear and it was running on the same channel as mine.
So you might try a different wifi channel on your router.

And on an older core I started having track skipping issues at times (especially when using mild DSP settings)
Changing to Roon Server fixed it.
FYI: On my current Core I’m using Roon Server as the Core - no audio devices attached - but I also have the full GUI version installed which I can use as a “remote” if I want to change settings, edit, etc from that machine

[Anthony_McCarthy]

First off, I live in rural Ireland… no one living next to me, for fields… lol

Your other suggestion is more interesting. I have never used Roon Server. I have a MacPro… so what would I need to do…

1. Install Roon Server 1.8 (as I’m using macOS Mojave 10.14.6)
2. Roon 1.8 GUI, is already installed on my MacPro ?
3. I currently have my main endpoint connected via Optical to my MacPro and both my MacPro and Node 2i are connected direct to my 1000MB router via Ethernet.

What would I need to do…?