Where are the images for remote displays

[David_Gibson]

I posted this in the Build 880 gripe (sorry, feedback) thread but I thought it would get buried. So, the Roon now playing screen looks like this:

Looks good and shows an artist image.

The remote display (Chrome, Edge, Chromecast) looks like this:

No artist image. Just the album cover and a blurred background. However, sometimes there are artist images and I can’t figure out why. Does it have something to do with Valence? I’m hoping someone from Roon can tell me where the images come from, why the displays are different and how to fix it. Thanks.

[Michael_P_Scelfo (Michael)]

same issue

[Simon_Huxtable (SiDobsFidge)]

Same Issue

[Bruce_Orr]

Same issue + does not cycle thru gallery art work on remote

[Bruce_Orr]

Appears that 880 has turned off the artist photo selection on the Now Playing display. Restoring that selection seems to restored the first artist photo for each artist, but not any others. I may have up to 10 photos for an artist. It is not rotating thru the “gallery” on my iPad remote.

Also, using Chromecast, none of the artist photo are displayed on the TV. Instead it’s a blurred graphic of the album cover. The album cover, song title and artist name and Roon logo all are “cast” as they should be.

[Gerard_Burgstede]

See this thread also, Roon is investigating it already.

Web display did not show artist pictures anymore (Build 880) [Roon Investigating]

@Support After the update web display did not show artist pictures anymore. Played ~20 tracks and only one shows an artist picture. All tracks from common artists. Before the update everything works as expected. Album art is shown as before. Roon window client shows pictures as always. Tried two different browser on two different devices with same result.

[Bruce_Orr]

Hi Gerard, did you ever resolve the problem of artist photos not being displayed/rotated in Chromecast Now Playing window?

Thx

[Geoff_Coupe]

As that thread referred to points out, the issue is under investigation. This post from @mike in that thread gives further information…

Web display did not show artist pictures anymore (Build 880) [Roon Investigating]

Hi @Bruce_Orr – we have done some investigation here and understand the issue. This has nothing to do with ports and everything to do with how artist images in Roon are changing and improving – at the moment, we’re seeing a massive influx of votes and images improving for thousands of artists every day, but we are still in a transitional phase, and the artists that lack an image here will generally be the ones that lack votes. In past versions of Roon, there was a single image for every artist…

[Gerard_Burgstede]

Hi Bruce,

No, still same issue. But very unpredictable. Sometimes artist images show on Chromecast, sometimes not, even if they are displayed correctly on the iPad.

[Bruce_Orr]

Thx. So Roon believes the changes being made via AD are affecting ALL photos in my library regardless of whether they were sourced from Roon or not?

[Simon_Huxtable (SiDobsFidge)]

Is this sorted yet?,got my subscription soon. Is it worth calling it a day?