I’m having a problem connecting to the roon core on my NAS
Roon works perfectly just after installation
while or 4 or 5 days
the library is in the process of scan
after this delay, I lose the connection to the core
in my database, 2720 album ad 36000 tracks
to correct I need every time to recreate the database to be able to reconnect
I test it on synology NAS and QNAP, it’s the same
My network is very simple
switch HP 24 ports unmanageable
Roon 1.6 annd same thing with 1.5
I have enabled diagnostics on your account so our technical staff can get some more insight into what’s going on here. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
Does this issue occur if you try to connect with a different remote device?
Sorry to hear you’re still having trouble here! I’ve enabled diagnostics once more so the team can take a look — there may be other files that are causing the same behavior.
Music/flac/Levine/Parsifal Bayreuth 1985/4-11 Act 3. Ja, Wehe! Weh_ über mich.aiff
The file mentioned above — would you be willing to share this with us so the team can take a closer look? Ideally, you can zip up the file and send me a private message containing a shared dropbox link. If you don’t have Dropbox or need another way to send the media, just let me know.
I just had a chat with the team about this and wanted to reach out with an update. We have opened a ticket with our development team regarding the file that was causing Roon to crash.
The team also looked into your most recent diagnostics report, but they’re not seeing the same behavior that you previously were reporting. Are you still experiencing the same exact issue as before, or is there something else occurring now?