· I'm having trouble with my DAC, speakers, streamer, etc.
What best describes the issue with your audio device?
· Other
Describe the issue
I recently had to replace my windows pc that we use for RoonServer. New pc is a Dell with i7-12700 with 16GB on Windows 11 Pro. We use it primarily to stream Tidal and Quoboz. Any device that connects via an ethernet cable or wifi works fine. I have 3 integrated amps connected directly to the computer via USB that won't play. In addition, there are a few portable speakers that connect via Airplay. These all worked great before. I have tried disabling anti-virus and firewall. I checked to see if there are drivers for my integrated amps and they all are supposed to work with the windows drivers. I have checked in Device Manager and all my integrated amps show up and they all say working correctly. I’m not sure what to try next.
Describe your network setup
Comcast 1GB connection, Lutron 1GB Router, Lutron POE 1GB network switch, Eero Wifi7 access point. We have a fair amount of systems. Some are hard-wired, some are wifi, some are connected directly to the PC running Roon via USB.
First off, welcome to the community! We’re happy to have you here, although I’m sorry to hear its an issue that prompted your first post.
Following up on your issue, are you still seeing issues from both USB and airplay devices? The reason I ask is we have a known airplay issue we’re currently working on, I’ll share the tracking thread below:
If the same issue is occurring via USB, please reproduce the issue and share the date, time, and the name of the track playing or attempting to play.
I have different resonses from Airplay and USB. When I try to play a song or album to Airplay the song will start in Roon (showing activity next to the song listing) but it never starts to actually play (the time counter remains at 0:00). When trying to send a song or album to a locally connected USB device, the songs will rapidly go through how ever many songs there are and then say Too Many Failures. Stopping Playback.
I have 4 devices connected locally via USB. 3 are integrated amps that use the Microsoft USB drivers (Hegel H95, Parasound HINT6 and Parasound New Classic 200). The fourth device is a Pro-Ject PreBox Digital S2. This device has it’s own driver and it works. All other devices work fine. I have a streamer and a DAC that are ethernet connected and a bunch of Sonos stuff that works fine with Sonos Streaming. I get the same repeatable results no matter what album I select.
Thanks for the additional information! We were able to review a fresh diagnostic report from your Roon Server and observed the following:
Trace: [Hegel USB Audio] [raatclient] SENT [6]{"request":"setup","format":{"sample_type":"pcm","sample_rate":44100,"bits_per_sample":16,"channels":2,"sample_subtype":"none"}}
Trace: [Hegel USB Audio] [raatclient] GOT [6] {"message":"RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED","status":"UnexpectedError"}
It looks like the Hegel is tripping up when attempting to play 44.1 kHz content which is odd. Can you review the device settings within Roon and ensure the settings align with the device?
Sorry for the slow response, I was not checking the support site for follow up. I am still having the AirPlay issue, no change. I do NOT have any USB devices.
I couldn’t really fnd any settings to change that made any difference. I think I’m up against a Windows 11 USB driver issue. I have 4 devices plugged into the computer via USB. One of them has a driver issued by the manufacturer and it works fine. The other 3 are supposed to be able to work with the built-in MS USB drivers. None of them works. Is there a resolution for this? Would I be better off rebuilding the computer to a Linux based OS?
I tried installing the Intel update program and updating the drivers. I also went to the Dell Support site and updated all the drivers they had. My guess is that the WASAPI drivers that Windows is installing are the correct drivers. I think they should be ASIO drivers. The manufacturers say that the Windows driver should work. And technically they do. When I look in Device Manager and look under Sound, Video and Gane Controllers my 3 no-functional devices show up as working properly. No yellow bang mark. I don’t know what the cure is. Do you think installing a Linux OS would be a better solution?
Thanks for the update - to confirm, you’re able to use all three DACs on the same device using other players? The issue only occurs within Roon?
I have a ticket in with our team to investigate things further. In the meantime, can you reinstall each device drivers as well as firmware, and setup a fresh instance of Roon:
I got impatient because it seems like we’re chasing a Win11 problem that we probably weren’t going to win. I reformatted the computer and installed Ubuntu 24.04 and then installed RoonServer Easy Install on that. All my devices now work. I have another question now and I guess that should go in a different thread. I’m new to Linux, so excuse me if this is a dumb question. Since I installed Server and not Bridge, shouldn’t I have a GUI available on the Linux machine that I’m running Roon on? Thanks!
No, server is headless, no GUI. That’s actually the case everywhere, whether the server is running on Linux, Roon OS, or indeed on Windows and Mac. But on Windows and Mac there is a separate GUI app, which is running either on the same machine as the server or on a different one.
On Linux, however, the GUI app doesn’t exist. If you want to run a GUI on the same machine, you’d have to install the Windows version under WINE.
Thanks for the help. I’m very new to the Linux world. Is Wine another distribution? Should I just start over again and install the whole thing in Wine? Or is Wine something that sits on top of what I already have? I don’t really want to start over if I don’t have to. Everything is working so well now.
Wine (originally an acronym for “Wine Is Not an Emulator”) is a compatibility layer capable of running Windows applications on several POSIX-compliant operating systems, such as Linux, macOS, & BSD.
(From the above link). You install it on your Linux distribution, then it simulates a Windows environment for Windows applications.
There’s lots of instructions in the above linked threads
Thanks for all the help. It took a while but I finally got Wine up and running. I have sucessfully installed Roon. It will allow me to join my core but as soon as I try to select a zone the program immediately closes. And now every time I try to open it, it just flashes open and then shuts right back down again. Has anyone seen this behavior before?
You should seek help in the existing threads like the one I linked above. It’s not an officially supported way to run the Roon GUI and you are more likely to find help there. It can occasionally be a bit finicky with different Wine versions.
Tried installing Bottles. I get the exact same behavior. Roon installed, it opened fine. It allowed me to join the Core. And then when I selected the zone, the program closed and now it will only blink open for a second. It might something in the Windows settings of Bottle.
I’ve closed this Support thread since you’ve moved from Windows to Ubuntu and your original issue is now no longer relevant. Thanks for your understanding.
