What am I paying for exactly if the software is constantly broken? I have received very little support previously other than “What is your hardware?” which is irrelevant imo, and simple things that I’ve already thought to try and didn’t work. (Restart, sign out and back in, etc.). The software is unusable, which means I’m paying to not listen to music via Roon. I am extremely frustrated at this point.
Additionally, it’s pretty obvious my cases are not isolated incidents; the support forum is so busy with similar issues that posts are going unanswered. I hope you understand that the optics on this are very bad. I help manage a community forum with thousands of daily active members. And up until recently I would recommend Roon as often as I could. But I cannot in good faith recommend the software now given the issues and lack of support.
The software was fantastic when it worked. Please make this right.
Try to log out of Roon and back into Roon as well. I’m pretty sure this will fix everything.
I think you had a network hiccup that caused authentication stuff to fail, and things are snowballing. It’s in line with the errors you are seeing.
I’d do the Qobuz re-login AFTER you do the Roon re-login.
I’m trying to figure out how you got into this situation w/o just erroring out, but the above should get you into a good state.
I think it’s related to the fact that we allow some auth failures to occur because you may be “offline” – so now the app is confused on whether you are online or offline.
