The cloud hosted brokering system must be having a fit.
Well, fine, this is the risk when you run any centralised system. Bug-free code is like unicorns and fail-free infrastructure is about the same. Problems happen, and they’re sometimes much bigger than ever expected and may take time to fix.
All good so far. This is engineering.
What is not good at all, in a grand scale by now, is the total lack of communication about it from Roon Labs. That is support, marketing and sales failing big time, making an engineering issue much, much worse than it should be.
Problems happen. It’s the way you communicate about them that will make those problems bad or good events.
The regular support guys like @Wes and @connor are probably aware, but the real communication should now come from C-level, like @danny
you need to see the positive side: it only affects ARC. If the problem were extended to Roon, with the inability now to use it offline, we would all have to find alternative ways of listening to music until the problem is solved.
2012 Mac Mini
Intel i7 CPU
16GB RAM
2x 250GB SSD
OS - Ubuntu 20.04
Networking Gear & Setup Details
Ubiquiti Dream Machine
Manually forwarded port 55000 for Roon ARC
Connected Audio Devices
iPhone 13 Pro working with Roon Remote, cannot connect to Roon ARC
Sonos One and Apple TV 4K (2022) all connected and working with Roon Remote
Number of Tracks in Library
~900 tracks in library, also connected to Tidal
Description of Issue
iOS device can connect to Roon Remote. Roon Remote states Roon ARC is ready and tests pass. Unable to find Core when connecting on the iOS device using Roon Arc.
Have tried setting UPnP instead of manually port forwarding (same result). Restarted iOS device, reinstalled Roon ARC. Reset router. Tried Roon ARC on another iOS device. Nothing has resolved the issues so far
Today i noticed ARC, finds no roin cores.
Roon version 1149, latest ARC and roon remote android software.
Roon setting for ARC runs ok on noth my android phone and server (see figure).
ARC was running ok, few days ago.
My Roon Arc setting is ready,but roon arc can’t find roon core.
a few days ago my public ip is 112.237.X.X,roon arc can connect roon core ok,i can use it;
today ,i reset my portforwarding setting,roon setting display roon arc is ready,my public ip changed,is 39.86.x.x,now my roon arc can’t find my roon core ,ican’t use it ,why ? ,how can i fix it?
appoligize my poor english.
need my account update the ip addr AND other info ?
For me it changed from “Something went wrong” and “Poor connection” to “Core last seen 21 hours ago” (while my core is playing music on the same network :)).
