Since installing Roon on my IMAC it crashes constantly. Any ideas?
Its a 27 inch 2011 running High Sierra; 3.4 GHz intel core i7; 32 GB DDR with music stored on a WD NAS
Hi @Andrew_Gear1,
Is the iMac your Core machine? Is Roon crashing right at launch or are you able to access it for some time before it crashes?
Hi Dylan. It is my core at work…I have a second at hop and I bottle back and forth. It crashes over time…I am able to load music, play music but later the computer shuts down and restarts. I deleted Roon and the problem is solved. I am able to stream music via iTunes from the NAS…
Hi @Andrew_Gear1,
Did you see any error messages being logged when this issue occurred? Was the behavior the same with the WD NAS disconnected? If you up for it, I would try installing Roon again and then after the next crash, I can take a look at logs from that machine, you can find the logs by using these instructions.
There was a long scroll about the error. I will resurrect it and post it. Thank you Noris…
1 Like
Hi @Andrew_Gear1,
Thank you for sending those logs over. I took a look through them and I’m not noticing anything in particular jump out at me.
I wonder if perhaps Mac Console provides more information, can you check to see if there is more information there?
There is….I forgot to add that….the transcript is on my work iMac….I will float it your way tomorrow. Thank u….
I was also noticing some errors relating to iTunes and different named servers I had never seen before…I will screenshot those. It may be the issue
1 Like
Here is the script Apple error code:
Anonymous UUID: FCECBE07-27C9-41A2-D47F-7E4374CDFBD9
Sun Nov 24 11:04:02 2019
*** Panic Report ***
panic(cpu 2 caller 0xffffff80062b73a4): “Invalid waitq: 0”@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.71.57/osfmk/kern/waitq.c:4979
Backtrace (CPU 2), Frame : Return Address
0xffffffa3d172bb60 : 0xffffff800626de46
0xffffffa3d172bbb0 : 0xffffff80063974d4
0xffffffa3d172bbf0 : 0xffffff80063896a4
0xffffffa3d172bc60 : 0xffffff800621fe60
0xffffffa3d172bc80 : 0xffffff800626d8bc
0xffffffa3d172bdb0 : 0xffffff800626d67c
0xffffffa3d172be10 : 0xffffff80062b73a4
0xffffffa3d172be50 : 0xffffff80066f348b
0xffffffa3d172bea0 : 0xffffff80066f31f6
0xffffffa3d172bf00 : 0xffffff80066f7544
0xffffffa3d172bf40 : 0xffffff8006804458
0xffffffa3d172bfa0 : 0xffffff8006220646
BSD process name corresponding to current thread: Roon
Mac OS version:
17G9016
Kernel version:
Darwin Kernel Version 17.7.0: Fri Oct 4 23:08:59 PDT 2019; root:xnu-4570.71.57~1/RELEASE_X86_64
Kernel UUID: 957CED9A-DB89-3CA2-9986-9CFD6283B806
Kernel slide: 0x0000000006000000
Kernel text base: 0xffffff8006200000
__HIB text base: 0xffffff8006100000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 143144713990116
last loaded kext at 65210453639096: com.apple.filesystems.afpfs 11.1 (addr 0xffffff7f89627000, size 352256)
loaded kexts:
com.sony.driver.dsccamDeviceInfo00 1
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.2
com.apple.filesystems.smbfs 3.2.3
com.apple.filesystems.msdosfs 1.10
com.apple.driver.AppleBluetoothMultitouch 92
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleGraphicsDevicePolicy 3.20.17
com.apple.AGDCPluginDisplayMetrics 3.20.17
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.kext.AMDLegacyFramebuffer 1.6.8
com.apple.iokit.IOBluetoothSerialManager 6.0.7f16
com.apple.kext.AMDRadeonX3000 1.6.8
com.apple.driver.pmtelemetry 1
com.apple.driver.ApplePolicyControl 3.20.17
com.apple.driver.AppleHDAHardwareConfigDriver 281.52
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleTyMCEDriver 1.0.3d2
com.apple.driver.AGPM 110.23.37
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD3000Graphics 10.0.4
com.apple.driver.AGDCBacklightControl 3.20.17
com.apple.driver.AppleHDA 281.52
com.apple.driver.eficheck 1
com.apple.driver.AppleMikeyDriver 281.52
com.apple.kext.AMD6000Controller 1.6.8
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleBacklight 170.12.6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AppleLPC 3.1
com.apple.iokit.IOBluetoothUSBDFU 6.0.7f16
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.driver.AppleSMCLMU 211
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.4
com.apple.driver.AppleMCCSControl 1.5.5
com.apple.filesystems.autofs 3.0
com.apple.iokit.SCSITaskUserClient 404.30.3
com.apple.driver.AppleIRController 353
com.apple.driver.AppleUSBStorageCoexistentDriver 439.70.3
com.apple.driver.AppleUSBCardReader 439.70.3
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.filesystems.hfs.kext 407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.filesystems.apfs 748.51.0
com.apple.driver.AppleFWOHCI 5.5.9
com.apple.driver.AppleAHCIPort 329.50.2
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1
com.apple.nke.applicationfirewall 186
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 220.50.1
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 205.1
com.apple.driver.AppleHIDKeyboard 205.1
com.apple.driver.IOBluetoothHIDDriver 6.0.7f16
com.apple.driver.AppleMultitouchDriver 1614.1
com.apple.driver.AppleInputDeviceSupport 1614.11
com.apple.iokit.IOAVBFamily 683.1
com.apple.plugin.IOgPTPPlugin 680.15
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOAcceleratorFamily2 378.28
com.apple.iokit.IOSurface 211.15
com.apple.driver.AppleGraphicsControl 3.20.17
com.apple.kext.AMDSupport 1.6.8
com.apple.driver.DspFuncLib 281.52
com.apple.kext.OSvKernDSPLib 526
com.apple.AppleGPUWrangler 3.20.17
com.apple.AppleGraphicsDeviceControl 3.20.17
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 519.21
com.apple.driver.AppleHDAController 281.52
com.apple.iokit.IOHDAFamily 281.52
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IOFireWireIP 2.2.9
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.kext.AMDLegacySupport 1.6.8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.4
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 519.22
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.30.3
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOAHCISerialATAPI 267.50.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.7f16
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.7f16
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f16
com.apple.iokit.IOBluetoothFamily 6.0.7f16
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.iokit.IOUSBMassStorageClass 4.0.4
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPOutAdapter 5.5.5
com.apple.driver.AppleThunderboltDPInAdapter 5.5.5
com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOAHCIBlockStorage 301.40.2
com.apple.driver.AppleThunderboltNHI 4.7.3
com.apple.iokit.IOThunderboltFamily 6.7.9
com.apple.iokit.IOFireWireFamily 4.7.2
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBUHCIPCI 1.2
com.apple.driver.usb.AppleUSBUHCI 1.2
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 480.60.3
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.70.3
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.70.2
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.3
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.3
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOTimeSyncFamily 680.15
com.apple.iokit.IONetworkingFamily 3.4
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
EOF
Model: iMac12,2, BootROM 87.0.0.0.0, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x435438473353313333394D2E4D3136464544
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x435438473353313333394D2E4D3136464544
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x859B, 0x435438473353313333394D2E4D3136464544
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x859B, 0x435438473353313333394D2E4D3136464544
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 6.0.7f16, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Crucial_CT275MX300SSD1, 275.06 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: USB 2.0 Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: IR Receiver
USB Device: Internal Memory Card Reader
Thunderbolt Bus: iMac, Apple Inc., 22.1
Hi @Andrew_Gear1,
Thank you for sharing those error snippets. The iTunes certificate failures indicate that there is something wrong with the HTTPS verification on your Mac and this will prevent Roon from being able to contact the internet.
It looks like there could be a firewall in place on your corporate network. I can’t say for sure why this causes a kernel panic on your system, but what I can say is that having a properly functioning network is essential for Roon.
Well alrighty then. I will have do some digging with the IT firm that set up our network
1 Like
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.