Having issues on NAD CI-580 with Roon App losing zones while playing.
Roon App shows music is playing when grouped but no sound. I can Access the zone with blueOS and can get music to play just fine. If I reboot the NAD CI-580 zones seems to come back for 30-45 mins then I loss it again. Again it shows in the Roon app music is playing.
I am have the same issues on 2 different NAD CI-580s in two different locations. Both Sysemts are running current BlueOS versions per App and website. Roon is Nucleus+ is running Version 1.6 (build 416) stable on both systems (Both are running Nucleus+ and NAD CI-580)
I seem to have the dropouts more on analog outputs of the NAD CI-580.
I moved your post from the thread you started into this thread for organization purposes.
Bluesound is aware of issues regarding the NAD CI-580 and Roon Ready playback. They have informed us that they have an internal ticket for this issue are investigating. Unfortunately, there is nothing that can be done until Bluesound has finished their investigation.
FWIW, I have had no issues of this sort with my 2 CI-580s (or my 10 CI-720s). Both run off a Nucleus+ and are using analog outs. I did have the multi zone sync issue until it was fixed a while ago. The NAD units and the N+ are updated to latest firmware.
Here is what I got from Roon Tech support and NAD/Bluesound support.
The loss of zone and drop out is a know issues by Roon and NAD. They are working on a fix for it. It only seems to happen when the NAD 580 is upgraded to the most current software 3.4.13.
Was this issue ever resolved? I was thinking of setting up multizone audio with Roon and a couple of CI 580s but after reading this thread Iām not so sure
I have both CI580s and CI720s and have no problems with either of them. They are running 10 zones in my house. I have no idea why others are having problems.
Donāt know. Iāve never had any issue with dropouts and have updated all firmware along the way. 3.4.13 caused no issues for me. There was a multi-zone sync issue with bluos devices but that was fixed long ago. Have no idea what is different between me and those having issues. I can say I have a rock solid and fast wired infrastructure with enterprise grade switches and firewall/gateway (all unifi) with 1G to the house, 10G to distribution switches in various parts of my house and then 1G to all devices (and 10G to the few that take it). Maybe the dropping is network dependent, but I canāt really say.
And one final note. Iām only using one zone on a single CI580 currently but my previous setup used 10 zones on 3 CI580s all feeding different zone amps. I evolved to using CI720s which have amps integrated (and are really awesome units) so am down to a single zone on the single CI580 where I still need an external amp with a lot of power (to power 20 outside patio speakers). But I never did have dropout issues with the CI580s then either.
thanks Craig, thatās good to know. Iāll have to do a bit more research on the CI720 option. What would you say are the pros/cons of going with the CI720 instead of the CI580?
Does depend on your setup. Iām assuming these will likely power zones with speakers in the ceiling or with small speakers that arenāt your main listening room(s). If no and these will power key listening room(s), then youād likely want to use the CI580 and use more capable amps paired with them (but if in key listening zones youād only get 192K/24 so CI580s may not be good enough).
If yes (not your main listening zones) then the CI720s are great as you can put 6 zones in a 2U rack unit, each with 60watts. If doing the this with CI580s, youād have to use 2 CI580s (which would be a 2U in a rack but of course would get you 8 zones) and then add separate zone amps which could be 2-4U or more each ā the amps that I replaced when I went with CI720s vs CI580s were 2 units, 4 zones each, 2U each so for 8 zones I had 6U comprised of 2 CI580s (2U) and 2 zone amps (2U & 4 zones each) and I now have 12 zones in a 4U space with CI720s. Hope that makes sense.
Only thing to remember on the CI720s is that you need a separate network connection to each of them as opposed to one each to CI580 (so 2 for 2 units) so youād likely need an extra switch or 2 to handle. But the CI720s are small, great sounding, completely silent ā they have a tiny fan but it hardly ever runs and you canāt hear it if it does. So I like them very much for non critical house zones.
Hi Roon - may I suggest you remove Roon certification for the Ci580 as it does not work and for a year now NAD / Bluesound have done nothing about it. I have support tickets with them that go around the houses blaming network settings, cables, software settings, then finally an acknowledgement that it doesnāt work and a closed support ticket. This is my most recent reply Jan 2020 in response to ongoing support tickets about Roon zone grouping not working, and Roon playback stalling on 6 seconds, to any Ci580. It quite clearly says the product does not work and they may or may not fix it:
Hello Liam,
Thank you for getting back to us with the update.
After running through some tests here in our BluOS Lab we were able to replicate the issue you are experiencing.
Therefore, I have taken your input regarding this issue and forwarded it to our Quality Assurance Team for further review and consideration in a future update.
With that being said, I really appreciate your feedback as we are always developing our BluOS Players alongside our BluOS Controller App, continuing to expand on its features and deliver a more customized and Hi-Fi listening experience.
I am sorry that I am unable to provide a more immediate solution, but if you have any other questions or concerns please donāt hesitate to contact us.
I continue to have four bricks, despite countless hours of effort and paying thousands of dollars to av specialists. There is no way that the 580 should be certified by Roon.
Have NAD/BluOs provided Roon with any further updates on this at all?
I am the client of Liam (see comment above) and Roon is unusable on the NADs still. No progress of any note on the NAD end since they identified the fault.
Its a real pain as Roon cannot be used now in most of my house , only in one dedicated room (not on NAD).
I do not think it should be Roon certified given the issue is confirmed by NAD with no solution forthcoming.