Roon has lost credentials since update (QNAP)

[Thomas_Wess]

Core Machine (Operating system/System info/Roon build number)
QNAP 251+ with 16 GB of memory.
Music files and the Roon database are on an Samsung SSD USB 3.0 external drive.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
The QNAP is connected to a Fritzbox 7590 in the home network.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
The music is streamed via an Auralic Aries G1, converted with a Wadia121 and output via a Marantz PM11 S2 to Kef 205 Reference.

Description Of Issue
Hello Roon @support,

The QNAP only runs Roon, so a pure Roon server. All other applications are stopped.

The server is only started on demand, so if I want to listen to music the Roon Server is started and my Auralic my Wadia my Marantz and if everything is running I start the Roon APP, now I have to enter my username and password every time since the last update, WHY? I didn’t have to do that before the update, and it’s very annoying.

A friend with the same system doesn’t have this problem WHY?

I reloaded my system and reconfigured the whole system, but as soon as I switch off the server, Roon loses my login data.

This can not be! I hope you can help me.
With greetings from Germany,
Thomas

[BrianW (Brian)]

I’m letting @crieke know - he’s the Qnap guru and may be able to help.

[noris]

Hi @Thomas_Wess,

Are you using the latest package version for the Roon install on the QNAP? There was an update fairly recently which helps with authorization issues, please see:

Fix for recurring authorization prompt

I have put updates for the QNAP and Asustor NAS (which have been sent to QNAP App Center / Asustor App Central) on the roononnas.org website, for manual installation as long as they are not officially published. It should fix the recurring authorization prompt after NAS reboot, introduced in Roon Server build 571. Update #1 (30th June 2020): Roon Server for ASUSTOR has been published to the ASUSTOR App Central. Update #2 (10th July 2020): Roon Server for QNAP has been published to the QNAP …

[crieke (Christopher Rieke)]

Hi Thomas,
please use currently the qnap installer from roononnas.org (version 2020-07-15). The QNAP app center version still has an issue in the installation routine and will hopefully soon be replaced with the new installer.

You can download version 2020-07-15 on the very top of the page (first section, when the text starts). Then click the manually install button in the app center of your QNAP administration:

[Thomas_Wess]

Hello crieke, thanks for the answer.
I currently have this version of Roon Server
Status: In progress
Version: 1.7 (build 571) stable
QPKG version: 2020-06-22
Process ID: 4726
Your tip to download and install version 2020-07-15 from http://roononnas.org/ is not possible for me because this version is not available. Or I don’t find the version.
maybe you have a link where I can download the roon version.
With greetings from Germany
Thomas

[noris]

Hi @Thomas_Wess,

Here is a direct link to the updated package:
https://roononnas.org/builds/QNAP/RoonServer_2020-07-15_x86_64.qpkg

[Thomas_Wess]

Hello noris,
many thanks for the quick help. I loaded and installed the version, and lo and behold, everything works fine and as I am used to from Roon. so far everything is going as usual. thank you again.
with greetings from germany
Thomas

[noris]

Happy to help @Thomas_Wess, but the credit should go to @crieke who actually manages the package and provided the update

[Thomas_Wess]

Hello crieke, also a special thank you for the quick help and also a special thank you for your work which I particularly appreciate. Many many thanks and greetings from Löchgau / Germany
Thomas