Core Machine (Operating system/System info/Roon build number)
Lenovo i5 Windows 10. Running headless
Can’t work out how to access details of the core from Roon remote.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Bluesound vault connected by cable via the router
Description Of Issue
Roon remote no longer works after updating Windows 10. Have tried reinstalling the remote app as well as checking the video drivers which the correct ones.
When Roon remote is accessed, it briefly displays the musician quote and then disappears. Uninstall and reinstall does not help.
The video drivers are the latest manufacturer versions for each driver.
Can you please upload the full log set, from both Roon/Logs and RoonServer/Logs to Dropbox / Google Drive / ect? It seems you know how to access logs, but in case you need a guide, these instructions provide guidance.
If you don’t have Dropbox / Google Drive / ect. to perform the file transfer, just let me know and I can provide alternate means.
I actually don’t know how to access the Roon server at all.It is running headless and I am unable to see it on the network at all via my other computer that I use as a remote. When I try the Network, the only option is “computer” and I can’t get into this without a user name and password. I have no idea what this may be.
Is the only option to attach a keyboard and screen to the core computer and copy the files to a USB drive? I only have Roon on this machine so there is no email or other software on it. This machine is in a different room without access to a desk or chair, so it is a real pain to attach anything to it and work directly.
The core is still working correctly if I use an Ipad as the controller. I can’t see how to access the roon server files via the Ipad either.
If you cannot access the RoonServer logs, that’s ok, I want to look primarily at the Roon Remote logs.
Can you open Windows Explorer (the app you use to browse folders and C: drive for example and type in %localappdata%/Roon/Logs and send a .zip of the logs there.
It looks like you might have already accessed them here once?
Thanks for sending over that log, but unfortunately it does not have any new info, it appears to end abruptly. In this case, we might need to take a look at Windows Event Viewer logs, I have provided the instructions below:
Press Win + R and type eventvwr.msc
Press OK – this should open Event Viewer window
From the left sidebar go to Windows Logs > Application
Right click on the Application subsection and pick Filter Current Log... from the context menu
My Issue is STILL UNRESOLVED. Now days since I sent the logs. What is happening? A response please!! As you can see, I have been unable to use windows as a remote for two and a half weeks now.
Thanks for your patience while I have had a chance to consult with QA regarding your case.
They have reviewed logs and mentioned that these logs reference an outdated version of Roon and that we should update your Roon app manually, as there have been updates to graphics processing.
I suggest that you remove your old Roon folder and reinstall the latest build manually:
In the logs you sent before I saw that RoonServer was up-to-date, but the Roon Client/UI part was out of date. Can you please send me a new log set from %localappdata%/Roon/Logs when you have a chance? I’d like to see if there was any change in behavior, thanks!
Thanks for sending those over @Frank_Rome, I’m not seeing much new info here unfortunately, but I’ll also ask QA to review the new logs just to make sure.