Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Bose USB speakers
Description Of Issue
I am having a technical issue with my Roon. I’m not getting any sound. When my paid account became active yesterday it installed an obviously newer version than what I had during my 3 month trial. Roon has found all my music files for the core but when I try to play an album the songs quickly flash by but there is no sound. I also linked my Tidal account and the same thing happens with it. I have Bose USB speakers and they work. If I play a song through Itunes or Windows Media Player it plays perfectly. If I go to Tidal directly it plays perfectly. I have gone into my Audio Settings on Roon it shows the Bose USB speakers are enabled but something is obviously wrong.
I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.
I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.
For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.
So we can move forward, I was hoping for now you could use the directions found here and send us over a set of logs using a shared Dropbox link.