Experiencing an ongoing issue with Nucleus + and Chromecast Ultra’s
ROON display was previously frozen in time till the last 1.6 release, then I had circa 14 days of no issues and a fantastic user experience. Then suddenly on the 10/05/2019 - Frozen in time with no troubleshooting actions resolving this issue. To troubleshoot the following steps were taken - Reboot Each Device via unplugging power, restart via Google Home, restart of Nucleus core… nothing is working!!!
Any insight into what changes could be causing these issues with ROCK (i.e changes to the SDK, Cast Application Framework, etc)
I’m happy to hear that things are working better for you now!
Regarding the Chromecast issue, I’ve enabled diagnostics on your account and will pass the diagnostics report over to the team. Do you know about what time on the 10th that you experienced this issue and what track was playing?
Sorry I don’t recall what track and time that I noticed the issue was circa 8 pm GMT
Please check back logs to the 9th as this is likely when the issue first arose but I did not take much notice at the time as I thought that it would be a quick reboot on the Friday and all would be good.
What I am seeing which is a slightly different issue than before. The Roon cast displays the images and the time bar at the bottom which is stuck. However when the track is skipped in the case of a loaded playlist, nothing refreshes and every thing is stale (First Images and Frozen time bar - Never Changes). However, when it was frozen before the images would sync to the song and change but the time bar would be frozen.
Interesting observation, is that only with ROCK? I have not seen that issue on my end yet, but Chromecast does need to be stabilized across all platforms
I have had no further feedback on when this issue will be resolved or if its in the Backlog?
Following Slim_Fishguttz suggestion, the last backup was reinstalled and it has highlighted the following
(1) It took an hour to reinstate the backup to resolve this issue. This is not a feasible approach moving forwards as this is a bug?
(2) Sound Quality has improved - Clearer and Less Congested / Thickness as some other members have also noted. This is a problem when RAAT is being compared to UPNP an other protocols and people are complaining of quality / SQ changes?
(3) Artist Images Changed - discrepancy between backup of 6 hours and what whats shown in the Artist Screen prior to selecting to re-instate the last backup - there is a lack of parity!
So overall Slim_Fishguttz hypothesis with ROCK and Chromecast Issues being temporary resolved through reinstalling the Backup is correct and needs to be addressed by Development.
I look forward to your response on when this known issue and how it will be addressed
You have a performance issue that support should fix. You should NOT have to restart ROCK to basically work. If you do, something is broken and it’s likely a networking issue.
The slow search is a pain for a lot of people, but what you describe is very different IMO.
I’d recommend you open a thread under Support:
They will really need to know how your ROCK system is wired to fix the issue.
Thanks for the update here, and apologies for the delayed response (I’ve been out of town for a few days). I’ve enabled diagnostics on your account and am bringing this to our technical team’s attention.
As diagnostics have been switched on. THE Chromecast frozen in time with Nucleus + (ROCK) has occured this morning at circa 6.05am GMT. Please check logs for troubleshooting purposes to resolve this ongoing issue. Many thanks Mark
I was hoping you could use the directions found here and send us over a set of logs using a shared Dropbox link. We will need logs from your Nucleus Core.
Hi Derek, still a major painpoint!!! Still dont understand why this has not been resolved as a bug fix as it completely ruins the Roon Display experience.
As it affects ROCK and Nucleus plus other Linux builds, I would have expected to see a fix in place after 6 months of the issue being highlighted by multiple users?
I have multiple Chroncast devices just for Roon Display in multiple zones and my overall user experience for display is totally ruined.
Love the Roon experience but this persistent issue is a nightmare as you cannot demo the system correctly as its ALLWAYS frozen in time, roon radio is not showing correct metadata when switching songs, constant restarts of the core for a temp fix, etc
The team is still looking into this and we haven’t been able to reproduce this issue in-house. We are hoping that timestamps and logs will help us better understand what you’re experiencing. I previously asked about sending logs but I hadn’t heard back.
Would you (and @Derek_Wyman as well) kindly please reproduce this issue once more and make a note of the time that this occurs? Afterwards, I was hoping you could use the directions found here and send us over a set of logs using a shared Dropbox link. We will need logs from your Nucleus Core.
