Support Problem to start the app

[Amay_Villazan]

Roon Core Machine

Roon Nucleus
Serial
#94C691121D23

Networking Gear & Setup Details

Internet Deco, there is a connection from Roon to a data storage Synology through an Apple Express Roon.

Connected Audio Devices

Connected to Audio devices USB

Number of Tracks in Library

200000

Description of Issue

Since 1 week I can not launch the app. Once the App launched, when I tried to select a track the app crashed. I restarted all the systems (internet, Roon nucleus, Apple express) nothing changes.

I downloaded the app from your Website again and nothing changed.

I have tried restarting my Nucleus, this I have made no change.

What should I do?

[Suedkiez (Just a fellow user like you)]

Recently there were several cases where the Core got stuck on an older version and then current remote versions started to crash immediately. Probably worth going to the web admin interface of the Nucleus in a browser and verify that the RoonServer version is up to date. The correct current versions are:

Application	Version
Roon / RoonServer	2.0 (build 1211) production
Roon ARC	1.0 (build 145) production
Roon Remote (Android / iOS)	2.0 (build 1211) production

You can find more details in these threads.

Roon Crashes Immediately on Startup (MB PRO M2, Ventura OS) [Solved]

Running off a Roon Nucleus Nighhawk Router, Laptop on WiFi, Nucleus hardwired in. Nord VPN. Connected Audio Devices Have BluOs endpoints thru the house Number of Tracks in Library 300,000+ tracks Description of Issue Recently got a new MB Pro M2 and migrated my old laptop to new. Roon was working fine, running off the Nucleus and I restarted my computer and now it won’t open. I see the Roon home screen for a split second and it closes. No crash report whatsoever. Has anyone else …

My core is not updating and all the remotes are crashing

My core is a Mac mini 2014 running monterey version 12.6.3 intel dual coreI5 2.6 ghz client or remotes are asus desktop running windows 11, pentium gold dual core at 2.0 ghz, I pad pro samsung s22 and a Fiio II DAP For internet - wifi connections primary router is a ArrisTG2482A and then a secondary mesh system Tp link deco 60. My core start downloading your latest update but it fails to install, and states, that there was an error checking for an update. ROON version 2.0 build 1133 is ins…

Roon remote crashing atstartup on all my clients

Roon Core Machine Core running on an IMAC late 2013 16 GB RAM, Catalina 10.15.7 Networking Gear & Setup Details ASUS RT - N66U router and a couple of passive switches. Music and computer remotes all over ethernets, Iphones over wifi Connected Audio Devices 4 x Linn DS/DSM Number of Tracks in Library About 1500 albums Description of Issue Our remote clients have all updated over the last 2-3 days and all of them now crash on startup. The clients are 2 iphones, a W10 PC and a 2…

Update 17.2.23 crashes Roon on Mac and iOS

Roon Core Machine ROCK on an intel NUC Access via Mac desktop 10.15.7, iPad Pro and iPhone 10. Networking Gear & Setup Details Connected Audio Devices Pi endpoints running Ropieee. Number of Tracks in Library Description of Issue The last update I was prompted by Roon to install yesterday from the Mac has left me unable to open any of the Roon apps either on the Mac or iOS. It seems to be something to do with the connection to the ROCK server on the Intel NUC. I can see and u…

[Amay_Villazan]

I still have this issue…

Since now 2 weeks I can not launch the app. Once the App launched, when I tried to select a track the app crashed. I restarted all the systems (internet, Roon nucleus, Apple express) nothing changes.

I downloaded the app from your Website again and nothing changed. The recommendations from support are not changing nothing at all…

[Suedkiez (Just a fellow user like you)]

Did you try this from the other thread you opened? It was marked as solved. Did you not click the “Solution” checkbox?

Support Problem to start the app

Recently there were several cases where the Core got stuck on an older version and then current remote versions started to crash immediately. Probably worth going to the web admin interface of the Nucleus in a browser and verify that the RoonServer version is up to date. The correct current versions are: Application Version Roon / RoonServer 2.0 (build 1211) production Roon ARC 1.0 (build 145) production Roon Remote (Android / iOS) 2.0 (build 1211) production You can find more de…

[Carl]

I’ve reopened the “solved” topic and merged the new one into it

[Suedkiez (Just a fellow user like you)]

Your Roon Server version is not up to date and this is most likely the problem:

You have the outdated build 1148 and like I said:

@Wes can you please help @Amay_Villazan out and update their Nucleus remotely?

[Carl]

@Amay_Villazan,

Clicking on the Reinstall RoonOS icon should sort this out.

If that fails, then I’m out of ideas and it will need help from Roon.

[Suedkiez (Just a fellow user like you)]

@Amay_Villazan, this button:

[Amay_Villazan]

Thank you
I understood but

[Suedkiez (Just a fellow user like you)]

Eek. The internet connection is OK and the Nucleus plugged in I assume?

Edit: Well I suppose it is or you wouldn’t be able to get to the web admin page in the first place. I think we are now at the point were we really need @support

[Axel_Lesch]

@Amay_Villazan

Internet Deco, there is a connection from Roon to a data storage Synology through an Apple Express Roon.

Hi Amay,
Can you please share more about your internet connection:
Is there a modem? What is the routing device?
“Apple Express Roon” does this mean an Apple AirPort Express?
Which device is the nucleus connected to? To a Deco or to the router?
Thank you.

[Amay_Villazan]

Hi Axel, thank you for the question
My internet provider is Routerless.
Router TP-Link Archer C2
Apple Express is connected to the Roon and allow the connection to the synology storage
See photo

About the Internet connection see photos

Greetings

[Suedkiez (Just a fellow user like you)]

What does this does this speed refer to, circled in red? It’s ridiculously slow at 2 Kbps. That doesn’t look “all good” at all despite the app claiming it is

And these are also quite slow even for wifi

[Axel_Lesch]

@Suedkiez

What does this does this speed refer to, circled in red?

I suspect what is shown here is just the current usage, and apparently pretty much idle here. I know the same thing from my modem’s ui.
First pic is nearly idle, i’m just typing something on my phone.

Second pic shows an application running.

@Amay_Villazan
Is this correct?
Or is the throughput really that low?
If my guess is right, could you please try connecting your Nucleus to the TP-Link router with a LAN cable and see how it goes, initially without the synology storage?

[Suedkiez (Just a fellow user like you)]

Oh ok, may well be.

[Axel_Lesch]

Sorry, Amay, since two different threads were mixed in this thread, I overlooked it:
Your Core got stuck on an older version, so current remote versions keep crashing.
Please try to carry out the core update as soon as the nucleus is connected to your ISP router hardwired, as described above.

[Suedkiez (Just a fellow user like you)]

@Axel_Lesch

Sorry, Amay, since two different threads were mixed in this thread, I overlooked it:
Your Core got stuck on an older version, so current remote versions keep crashing.

Indeed, which causes the remotes crashing and should be fixed by the Roon OS reinstall, but the problem has turned into the Roon OS failing to reinstall

[Wes]

Hey @Amay_Villazan,

I think I can fix this but the Nucleus is showing as offline right now. Can you get it online and let me know?

Thanks,
Wes

[Amay_Villazan]

Hi Suedkiez, In spite of this what Lesch wrote. I followed

[Amay_Villazan]

Hi Wes, thanks for your message. I turned off the Nucleus because I wanted to take it to the Hi-Fi specialist. Now I have plugged it back in.
Thanks in advance and greetings