I’ve done all the fixes I’ve been able to find on the forum - I’ve restarted the core, I’ve restarted my WiFi/router, I’ve logged in and out of Tidal, etc. to no avail.
When I check Tidal in settings it’s always “synching library now”.
I have a simple setup = an ethernet-connected Intel NUC 7 connected via USB to a pro-ject pre box S2 DAC into my receiver.
All my software/CORE is up to date and this worked just a few days ago.
PS: When I add albums from Tidal within ROON they show up fine - the problem seem to be when I’ve added things to my Tidal library within the Tidal app. But the albums I’ve added are in the general “Your Favorites” in the Tidal section of ROON just not in my ROON library. And under tracks in the Tidal section it says " Failed to load tracks "
How are your router DNS servers configured? Are you using ISP-provided DNS or Google/Cloudflare? We have seen users have a better experience in the past if they change their DNS servers to Cloudflare (126.96.36.199), Google (188.8.131.52) or Quad9 (184.108.40.206).
It’s easy to reproduce the incident - it happens every time I go to the TIDAL page in ROON. Just now for instance - at 11:20 AM EST on 1/7/20 I go to my TIDAL page in ROON and get the same error message as noted in my initial post. When I go to Settings/Services/TIDAL it’s always “synching library now”.
I have a simple setup = an xFi Gateway Router and a ethernet-connected Intel NUC 7 running ROCK that is connected via USB to a pro-ject pre box S2 DAC into my receiver.
Thanks in advance for any insight you might have.
PS: When I add TIDAL albums within ROON they do show up in my TIDAL app, it just isn’t working in reverse.
I appreciate your patience while we had a chance to review logs from your machine. We are seeing signs that this could be related to your Roon Remote/Client and as such, I suggest performing a reinstall of the Roon app on your PC. To do so please, use these instructions (on the PC, not the NUC):
This is not the correct directory, you would need to go to your local Roon Remote installation, try pasting this in your Windows Explorer address bar %localappdata%, there, find the Roon and rename this to Roon_old.
Can you try clicking on “Select a different Core”? Since we have set your old database aside, the ROCK might pop up in the window following select a different Core since it is essentially a “new” install.