TIDAL songs being skipped during playback ("TIDAL Loading Slowly....")

This seems to be an old conversation but I seem to be experiencing the a similar issue. Using Roon on Tidal will often only play the first few seconds of a song before skipping to the next in the que. It reports that Tidal is loading slow so I thought it must be my router or internet connection so I spent bunch of time doing diagnostics and could not find any problems. I then ran Tidal through the BlueOS software for my node 2 and it was flawless. Any ideas how to fix this since I am not getting any benefit from Roon’s database?

Hello @Eric_Tripp,

Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please provide more information regarding your setup using this thread as a guide?

We have seen reports that clearing the TIDAL cache helps with issues similar to this one. Can you please perform the following steps to clear the TIDAL cache?

  1. Quit Roon (or RoonServer)
  2. Find and open your Roon or RoonServer folder
  3. Locate and delete only the cache folder (Roon/Cache)
  4. Restart Roon

Please let me know if there is an improvement after clearing the TIDAL cache or if we need to take a look elsewhere.