Issue with Roon on Linux Audio Aan Zee Reference Flow server connecting to streaming services and search function not working (ref#S1W71G)

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I would like to request for support to solve the known issue where Roon on certain devices no longer can connect to streaming services like Qobuz and Live Radio. Also the search function is not working 'Can't connect to Roon Search'.

Thank you for your investigation and the clear summary about this issue. I understand that the issue was caused after the updated version of RoonServer.

Roon is installed on my Audio Aan Zee Reference Flow music server / streamer. This server is running on Linux.

My Roon Server is version 2.0 build 1382. Remote is the app on my phone and this is version 2.0 build 1378.

The question is how I can go back to the prior network connectivity method. If any additional information is needed just let me know.

Thank you in advance for your support.

You should ask Audio Aan Zee for support. They need to update the software in their server. Refer them to the post from Roon Labs describing the issue.

To be precise, it is probably running on a woefully outdated version of Vortexbox Linux, which hasn’t been updated in 7 years. There is another ongoing thread about this device, where I provided all the information:

As @Geoff_Coupe said, contact Audio An Zee and ask them for a fix for this issue:

Thank you for the input much appreciated! I’m in contact with AudioAanZee and hope they can implement the fix or update the software.

A post was merged into an existing topic: I’m having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

Hey @Oscar_Berends,

I’ve merged your thread into the larger tracking thread on your issue - which also contains a manual fix for the time being. If you’re not able to get things up and running after going through the steps on the tracking thread, please let me know (you can tag me directly at @benjamin.)

Thanks!