I had the same problem and contacted Qobuz at the same time as Roon. Roon replied fast. Qobuz took a couple of weeks to send a poor reply, asking me for information I had already given them, and in the meantime the issue had been resolved, whether by Roon or Qobuz I don’t know.
Given that a) the o/p is a native French speaker, and b) Qobuz are a French company, and c) it is at least partly Qobuz’ problem, I would suggest getting in touch with Qobuz, in French.
I don’t think it was as simple as that since the remaining tracks of the database before it recovered were local from the same folder on that same drive that disappeared. If the drive was unreadable, I don’t think this would have been the case.
Like I stated, I am not looking for solutions to my past issue. I just wanted to share that odd things happen with Roon and it isn’t always just related to the streaming service when stuff disappears. I am giving my two cents as a local folder user.
I am no longer participating in this thread.
That so many people on here are complimenting roon and repeating things “in defense” or acting “in defense” of roon is really fascinating ( or hilarious ) . Really fascinating as well (and not hilarious at all) is roon silence in this or many other topics related to that same qobuz integration matter … All this community forum thing is just NOT RIGHT to provide assistance and support, even less so if you deliberately leave customers with other customers in support threads , as roon staff appear to be doing sometimes… Just not a proper nor correct way for a business company to act towards its customers … @Uwe_Albrecht : if Roon team “reads endlessly”, they should answer, in the first place. And : I SHOUD NOT HAVE and DO NOT HAVE to read all or any thread in a community forum, not even one, to be fully entitled to get a program that delivers just what i bought it for ! ( As for T&Cs, that they are worth what they are worth, and some points are very easily arguable , depending of the market you sell to … ) I’m still hoping to read from @support
Why? To simply hear exactly what other people have already told you? Or do you want them to personally include the link that @SukieInTheGraveyard kindly shared earlier (for the second time)? Personally, I would rather support got on with the job of supporting people who need their help rather than waste their time repeating what has already been said to you on countless occasions during the last few days.
@DaveN : Its not about supporting people who need help, its not free and generous assistance. Delivering assistance service AND due customer information in case of product/service dysfunctions/issues, AND delivering this support to WHOEVER ask for it, is normal and ordinary customer service.
The content of the link you are talking about is totally useless. It’s not an appropriate answer.
Anyway you are trolling a topic in the support section : I am asking ROON STAFF for support as a customer, and i am not getting it until now. That’s the only true point. And you know it well . Or are you all Roon or working for Roon on you leisure time ? Fascinating really.
So that’s a yes then, you just want support to repeat what you’ve already been told.
I was trying to point out that I think you’re being unreasonable (you already have the answer to your question) and needlessly hostile to everyone who has attempted to explain this to you. My apologies if that came across as trolling. Hopefully “ROON STAFF” will be along shortly.
I have resolved the Qobuz issue for myself. I’ll not be renewing my Qobuz subscription (Roon issues, and tracks missing on too many albums). I agree with people who find it outrageous that no definite fix to a well known and MAJOR issue has not yet been implemented.
I will also end my subscription to Roon – Qobuz is just one issue: regular iPad crashes, slow loading at times, dysfunctional search, useless recommendations. Sorry, Roon, for me this is no longer a premium product – at least for streamers. I stream music exclusively, and given all these issues I’m much better off with other streaming services that don’t have those problems.
@DaveN Yes, let’s hope. If this was a phone helpline , I would already be dead by now, dead by waiting. Thats why it is not, i guess.
Like @Poseidon77 i stream music exclusively. Until now i have had no major issue with Qobuz : once again, Qobuz delivered what they sold me, a streaming service. But I do think there is a MAJOR issue here for Roon support and staff if they want to keep their streamer customers happy, or even just to keep them.
I agree, and I’m also surprised by how long this issue has been going on. If I relied on streaming - I don’t, my library is almost exclusively local - I would also be frustrated.
The albums are not disappearing from Qobuz—they are there in the Qobuz app. They are disappearing from Roon.
This may be a techno-communication problem between Roon and Qobuz, but that doesn’t let Roon off the hook. They advertise integration as a feature, and then fail to provide it and it doesn’t matter whose fault it is. I don’t understand why you can’t grasp that. If you promise something and don’t deliver, it’s ON YOU. You can’t pass the buck back up the chain. There are no excuses. Admit your inability to deliver, and provide some sort of remedy, discount, or subscription extension.
If you buy a package of chocolate-chip cookies, and find there are no chocolate chips in half of them, do you call the chocolate-chip manufacturer? No. You call the cookie maker.
This issue was first recognized in July. @dylan said there would be feedback on this thread:
The last feedback was August 2nd. @dylan is leaving Roon.
I can understand and sympathize with anyone experiencing a lack of resolution of this issue. I was fortunate that my stuff came back within a few days. Worrying that it isn’t sorted.
Roon aren’t promising you anything. They support integration with streaming services.
If qobuz decides to change something on their end that breaks integration there’s not that much Roon can do about that other than inform them that they have broken it.
Tidal works without issue, Qobuz doesn’t. They need to sort the issue.
This would be like me raging at Virgin Media because I can’t access Facebook when their servers are down.
“YOU ADVERTISED ACCESS TO THE INTERNET SERVICES”.
It looks like ROON support staff disppeared and ROON do NOT want in ANY WAY to acknowledge the obvious point that you made : the integration problem is ON THEM, whoever FAULT it is ( as customer swe should not have to care at all about whose fault it is ). Its incredible to see how Roon fails ( or avoid ) to deliver correct customers information on the matter.
It’s not like that at all. When facebook is down, it’s down for everyone, across all ISPs.
Qobuz is working fine if you use their app, but not when you use Roon.
Hey everyone,
Our latest statement on this can be found here:
As mentioned in the thread, Qobuz is aware of this issue and they’ve confirmed they’re working on a permanent solution. I don’t have any specific timelines I can provide, but I can confirm we have heard from their engineering team recently that they’re continuing to work on this, so there is movement here.
If you’re seeing content missing for an extended period of time, reaching out to Qobuz directly is the best option.
Thanks for the patience everyone — I know this can be a frustrating issue and we are hopeful that this issue will be resolved permanently soon.
Qobuz is working quite fine indeed, i agree with @Andrew_Webb on this and all the rest. And the chocolate chips.
Again please read ALL OF THIS TOPIC : you ( ROON, not you as Dylan) are not at all providing a sufficient answer to customers on the matter. NOT AT ALL. Repeating the last statement doesnt help in any way.
Your argument was that Roon promised access to a service and are therefore responsible for that service being available despite not owning any of their infrastructure and having zero control over their code.
By this logic, virgin media are responsible for delivering all websites to you. Despite not owning or managing any of these websites.
I’m having the same problem (qobuz favorites not being shown as library content) since yesterday, late evening.
Regardless of where exactly the error or bug is to be found, I find it amazing – not in a good way – that such issues come up all the time.
The reliability of these services is ridiculous.
Even more so when considering who and what kind of people are prepared to pay for all the extra services just to listen to music. I dare say we do so for getting premium quality. Otherwise, we might just stick with Apple music, for much less money.
If Roon advertised access to a billion different services, this would make sense. They don’t, though, only two.
And it’s INTEGRATION, not access. Access would be trapping the Qobuz web interface inside Roon and that is not what happens.