New account - Both Roon App or Roon ARC report Unexpected Error

[Nutshell]

I registered an account two days ago, neither Roon App nor Roon ARC could log in with an Unexpected Error: UnexpectedError message, but I can log in to the official website through the browser without problem.

I have tried restarting/reinstalling the app many times, and changing various network and computer settings.

MacBook Pro (Retina, 13-inch, Late 2013) with macOS 17.7
iPhone 14 Pro with iOS 16.4

[Arlen]

A few similar problems have arisen today. Maybe they are related?
Like this one:

Problem with logging in to a new account in the roon app

Podczas logowanie do aplikacji Roon dla Windows 10 pojawia się komunikat Niespodziewany błąd: UnexpectedError. Na stronie z płatnościami loguje się bez problemu. Proszę o poradę. A message appears when logging into the Roon app for Windows 10 Unexpected Error: UnexpectedError. Login to the payment page is no problem. Please advise.

This one:

https://community.roonlabs.com/t/new-user-account-activated-unable-to-install-core-unrecognized-act/243091

This one:

New set up getting Unexpected error on Innuos Zenmini mk3

Roon Core Machine Innuos Zen mini mk3 Innuos zen mini mk3 ver 2.4.0 Standalone Networking Gear & Setup Details Cisco router - hard wired to Zen mini (I’m ex-cisco employee 14 yrs) also have Cisco AP’s that connect to Router. all residential. private network. avg 300 mb/s internet access speed Connected Audio Devices Thinkpad PC Windows iPhone iPad iPod All wifi on same home/private network Number of Tracks in Library 5,000 ? Description of Issue Hi, New user. Read…

And this one:

Unexpected Error: UnexpectedError at Login, connecting to Roon 1.8 Core

Roon Core Machine Roon Core 1.8 running on Windows 10, on a Pachanko Mini Constellation SE Networking Gear & Setup Details Server is directly connected to a TP-Link AC1200 Router in Range Extender mode, extending a home wi-fi network. I’ve tried connecting with 1.8 clients on both an iPhone and a Windows 11 laptop with the same result. Both are joined to the extended wi-fi network created by the AC1200 router. Connected Audio Devices The server is connected to a network player / LAN DAC …

And also this:

Getting unexpected error message when setting up core on pc

Roon Core Machine dell pc, intel processor i7-10700 cpu @ 2.90 ghz 64 gb ram Networking Gear & Setup Details no idea Connected Audio Devices Number of Tracks in Library Description of Issue Just signed up for free trial, downloaded the app, tried to set up core on p.c., can’t get past the sign in page: getting an “unexpected error” message

And this:

https://community.roonlabs.com/t/unexpected-error-after-click-connect-in-roon-app/243078

[benjamin]

Hey @Nutshell,

Thanks for letting us know! We’re not able to connect to your core to review diagnostics, could you please reproduce the issue and use the directions found here and send over a set of logs to our File Uploader?

Thanks!

[Nutshell]

Hi @Benjamin ,

The log file has been uploaded to your File Uploader according to the instructions (https: //Workdrive.zohoextRNAL.com/…). It contains my email and device info, please guarantee the security of the data.

However, how can the Roon ARC on iOS be able to log in?

Thank you,

[noris]

Hey @Nutshell ,

We resolved a server-side issue after your post, can you try to login again and let us know if it is now working?

[Nutshell]

Hey @noris ,

Thanks for your follow up, both Roon App and Roon ARC can log in and work smoothly,