Issue: "Can't Connect to Roon Search" prompt appearing during search process (ref#VS1OPG)

[Lex_Ockeloen]

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What’s happening?

I'm having trouble connecting to Roon

What type of connection issue?

Something else

When searching Roon I get the prompt: "Can't connect to Roon Search". I have been using my config unchanged for 4 years and suddenly this appears.

[Suedkiez (Just a fellow user like you)]

What kind of Roon Server are you using?

IF it’s a 3rd-party server (possibly a bit old) or an outdated Linux distribution, chances are that you are experiencing this issue:

Information on Roon's March 6, 2024 Connectivity Incident (inability to connect to Roon services, Qobuz, Tidal, and KKBOX)

On March 6, 2024 Roon released version 2.0.30 which included build 1382 of Roon Server. In the day following the release our support team received reports of connectivity issues from a very small subset of the Roon user community. Upon investigation it was discovered that a small, maintenance-focused change in Roon was resulting in some devices being unable to establish a connection with Roon’s cloud services as well as the cloud services of our streaming partners (TIDAL, Qobuz, and KKBOX). Due …

If you can’t update the OS or the mentioned components, you might be able to fix this with:

I'm having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

Hello All, Thank you for your patience here as we have been looking into this issue. We have determined that out-of-date components on some very old operating systems running Roon Server were preventing connectivity to Roon’s cloud infrastructure, as well as our streaming partners. We have listed a procedure below to manually override this connectivity behavior, and restore your Roon functionality. Please note that you will only need to do this procedure once and the change will be retained. I…

Also take a look the new help article:

Instructions for correcting connectivity issues (Search / Updates / Login /...

[Lex_Ockeloen]

Roon Server runs on a Merging Nadac streamer of 4 years old. Never had any issues.
I have no clue on how to access the RoonServer directory path on this system to follow the instructions mentioned in your article “Instructions for correcting connectivity issues (Search / Updates / Login / Tidal / Qobuz / KKBox) after updating to build 1382”.

[Suedkiez (Just a fellow user like you)]

I guess you may have to contact Merging. They certainly took enough of your money to let them keep their device updated and help you with the resulting issues if they don’t. Point them to the Roon Labs posts that I linked further up.

Or wait for Roon Labs support to enter this thread - they said in the above linked posts that they would work with affected users.

You are not alone with Merging and this issue:

Information on Roon's March 6, 2024 Connectivity Incident (inability to connect to Roon services, Qobuz, Tidal, and KKBOX)

i bought a merging power + player thats sounds amazing neutral real sound. cost me $30000 AUD. pretty disappointed that they have a sub par computer system in it. I thought it was meant to be the poster child of roon! heard that somewhere. great sound sub par computer. good one merging

Merging Power +Player build 1382 issue

how do do this with a merging power + player? [1000012336] do i need to contact merging

Endless Login Loop Issue After Software Update (ref#39QJIU)

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What’s happening? I'm having trouble logging in Where are you having trouble logging in? I can't log into the Roon app

I am in an endless loop when I try to log in. A pop up box appears to enter my id and password. Once I enter the correct info, I’m taken back to the log in page. If I press the “go back” arrow at the top of the page, I see my server listed and press “connect” at which time I’m taken back to the login page. Endless loop. This just happened after the l…

[benjamin]

Hi @Lex_Ockeloen,

Thank you for your post. You can use the IP address of the Merging to access it like a NAS or network-shared location.You’ll need to use another desktop computer to access the network share location.

1. Using a Windows machine, open File Explorer and navigate to \IP_address\Data, and use Guest as the username and password. You should then see the RoonServer folder.
2. Using a Mac, open Finder and navigate to smb://IP_address/Data and use Guest as the username and password. You should then see the RoonServer folder.

where IP address is the local IP address for your Merging server on the network.

Once you’ve located the RoonServer location, then you can proceed from Step One in these instructions:

Instructions for correcting connectivity issues (Search / Updates / Login /...

[Lex_Ockeloen]

Great, Roon Support. Replacing the “bits” file as in the article did the trick. Thanks a lot!

[Ethan_Vu]

I got this fix to work on my Merging Nadac player also.

Thanks!

[stephen_kinnane]

hi did yours work on your phone as well. my phone is still not picking up my merging player

[Lex_Ockeloen]

I recommend to take a backup in Roon app → Settings → Backups → Backup now
Then put the Merging Nadac in Maintenance:
Front Panel Display Interface → long push → Exit → Maintenance.
Then follow the instructions in the article.
Reboot the system by pushing the power button.