Support

ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	1200	February 12, 2024
About the Support category Support	1	9942	June 21, 2015
returning customer having major set up issues Support	0	8	May 6, 2024
ARC App Freezes/Crashes When Accessing Playback Queue on iPhone 13 (ref#YECHTV) Support	0	7	May 6, 2024
Intermittent Playback Stops - Roon on Rock/NUC Support	20	202	May 6, 2024
Error Connecting ARC App to Roon Core: Network and IP Configuration Issues (ref#WPV1GG) Support	0	13	May 6, 2024
Roon Build 1400+ : Issues with Airplay Connection to Certain Endpoints [Ticket In, Fix Forthcoming] Support	174	1769	May 6, 2024
Roon Unable to Read SACD ISO Files (ref#GEBJIU) Support	4	97	May 6, 2024
Roon Backup to mac fails after one Backup with Backup Drive Full Support	1	25	May 6, 2024
Roon Does Not Work on Mac Studio Support	9	150	May 6, 2024
Incorrectly linked lyrics for song "Sailor - Best of Sailor - A Glass of Champagne" in Roon (ref#I4SV2Y) Metadata	0	21	May 6, 2024
Metadata Improver Bug Persists in Build 1392 despite Fix - Screenshot provided (ref#7LIVLB) Support	2	60	May 6, 2024
Issue with ROON Core not identifying 'MATRIX AUDIO X-SPDIF 3 DDC' in AIO mode with 'iFi Zen Streamer' - timing delay and sound quality concerns (ref#EHSJQM) Support	3	42	May 6, 2024
Duplicate filters even on latest Roon version Support	11	106	May 6, 2024
Static-y audio issue with Roon ARC Bluetooth connection in car (ref#65OODE) Support	8	72	May 6, 2024
Issue with Adding Music Playlists from MUSIC to Roon (ref#C82Q7K) Support	0	22	May 6, 2024
ARC connectivity issues with TPlink MR6400 4G router ARC: Port Forwarding Help	4	28	May 6, 2024
Doubled tom jobim Metadata	2	179	May 6, 2024
Volume Leveling Not Properly Applied to Non-Library Version of Library Album (for example, Roon Radio) [Ticket In] Support	33	429	May 6, 2024
Roon Core Importing Unfaved Qobuz Albums Despite Profile or Library Removal (ref#0A9JL5) Support	8	89	May 6, 2024
Roon remote apps on iPhone 13 Pro and iPad Pro freezing intermittently, requiring reinstallation to temporarily fix issue (ref#P4PQ3Y) Support	10	185	May 6, 2024
Issue with Aavik D-180 connection after Innuos software upgrade (ref#1SXBOV) Support	0	29	May 6, 2024
Roon Remote Greyed-Out Artwork and/or Hanging on Albums/Artist, Pages [Fix Released, Verifying] Support	179	5106	May 6, 2024
Issue with Roon software update causing continuous restarts and server status changes on MacBook Pro (ref#SWA2UA) Support	1	43	May 6, 2024
Issue with Selecting a Different Roon Server Reverting to Waiting for Server (ref#CRWTIG) Support	1	40	May 6, 2024
Nucleus rescanning hard drive creating duplicate entries (ref#UDGAUU) Support	1	33	May 6, 2024
ARC not working EVEN AT HOME Support	13	154	May 6, 2024
Roon ARC Poor Connection Issue (ref#1ME5RG) Support	0	33	May 6, 2024
Issue with Now Playing Screen Overlapping Android Controls on Samsung S23+ (ref#BJF9SI) Support	0	30	May 5, 2024
Unable to migrate from Windows to Linux Support	46	829	May 5, 2024